Legal Information

1. Introduction

Allerna ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our technology discovery platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, company name, job title, and industry when you create an account
• Profile Information: Business details including company size, industry, business model, website, and business goals
• Business Analysis Data: Information about your current tools, pain points, business challenges, and technology needs
• Tool Feedback: Your opinions, reviews, and ratings of technology solutions
• Support Communications: Messages, attachments, and context when you contact our support team
• Vendor Information: If you're a vendor, additional information about your software products, pricing, features, and company details

2.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, search queries, time spent on pages, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: We use cookies and similar technologies to improve your experience (see Cookie Policy)
• Analytics: Aggregated data about how users interact with our platform

3. How We Use Your Information

• Service Delivery: Provide, maintain, and improve our technology discovery platform
• AI-Powered Recommendations: Analyze your business needs to provide relevant software recommendations
• Industry Matching: Use AI to match your business with relevant industry categories and insights
• Personalization: Customize your experience based on your preferences and usage patterns
• Communication: Send you service updates, security alerts, and support messages
• Marketing: With your consent, send promotional emails about new features and relevant tools
• Analytics: Understand usage patterns to improve our platform
• Security: Detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share specific information
• Service Providers: Third-party vendors who help us operate our platform (e.g., hosting, analytics, email services)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government authority
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you personally

5. Your Data Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request your data in a structured, commonly used format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing your personal information
• Objection: Object to processing of your personal information

To exercise these rights, please contact us.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage with industry-standard providers
• Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where we're required to retain it for legal, tax, or regulatory purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

1. Agreement to Terms

By accessing or using Allerna's technology discovery platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Allerna is an AI-powered technology discovery platform that helps businesses find, compare, and evaluate software solutions. We provide:

• AI-powered software recommendations based on business needs
• Business analysis and industry matching capabilities
• Software comparison and evaluation tools
• Tool management and bookmarking features
• Vendor profiles and software listings
• Support and help center services

3. User Accounts

3.1 Account Types

• Client Accounts: For businesses seeking technology solutions
• Vendor Accounts: For software vendors listing their products

3.2 Account Responsibilities

• You must provide accurate, current, and complete information
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access
• You are responsible for all activities under your account
• You may not share your account with others
• You must be at least 16 years old to create an account

4. Client User Terms

4.1 Usage Rights

As a client user, you may:

• Search and discover technology solutions
• Use our business analysis tools
• Save and organize software recommendations
• Compare different software solutions
• Access vendor information and contact vendors

4.2 Restrictions

You may not:

• Use the Service for any illegal or unauthorized purpose
• Scrape or systematically collect data from the platform
• Reverse engineer or attempt to extract our algorithms
• Submit false or misleading information
• Interfere with the proper functioning of the Service

5. Software and Service Provider Terms

If you are a software or service provider whose product is listed on our platform, please refer to the separate Software and Service Provider Terms section for detailed information about automated discovery, your rights and options, and how we work with providers.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its design, features, code, and content (excluding user-generated content), is owned by Allerna and protected by copyright, trademark, and other intellectual property laws.

6.2 User Content

You retain ownership of content you create or upload but are responsible for ensuring you have the rights to share such content. You grant us a license to use your content as necessary to provide the Service.

6.3 Copyright Infringement

We respect intellectual property rights. If you believe content on our platform infringes your copyright, please contact us with:

• Identification of the copyrighted work
• Identification of the infringing material
• Your contact information
• A statement of good faith belief
• A statement of accuracy under penalty of perjury
• Physical or electronic signature

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• The recommendations provided will meet your specific needs
• Any defects will be corrected
• User-generated content is accurate or reliable

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALLERNA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

9. Indemnification

You agree to indemnify and hold harmless Allerna, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of another.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. You may terminate your account at any time by contacting us.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the modified Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.

13. Contact Information

For questions about these Terms, contact us at:

1. Scope and Applicability

These terms apply to all software vendors, service providers, technology companies, and solution providers (collectively referred to as "Providers" or "you") whose products, services, or solutions are listed, discovered, or featured on the Allerna platform. These terms supplement and work in conjunction with our general Terms of Service.

2. Automated Discovery and Listing Process

2.1 Discovery Technology

Allerna employs advanced artificial intelligence, machine learning algorithms, and automated discovery technologies to identify, research, catalog, and evaluate software products and services that may be valuable to our user community. Providers and their solutions may be added to our platform through automated processes that collect and analyze publicly available information from various sources.

2.2 Information Sources

Our discovery systems collect information from publicly accessible sources, including but not limited to:

• Company websites and official product pages
• Product documentation and technical specifications
• Public databases and software directories
• Industry publications and technology news sources
• Public API endpoints and developer documentation
• Social media and professional networking platforms
• User reviews and testimonials published publicly
• Press releases and official announcements

2.3 Listing Criteria

The inclusion of any software product, service, or provider on our platform indicates that our discovery systems have identified it as potentially useful, relevant, and valuable to our user community. This listing is provided as an informational service to help businesses discover appropriate technology solutions for their needs.

3. Provider Rights and Options

3.1 No Obligation

If your software product, service, or company has been listed on our platform through our automated discovery process, you are under no obligation to maintain, verify, or engage with your listing. However, you have the following rights and options available to you at any time:

3.2 Claim and Verify Your Listing

You may apply to verify and officially claim your software or service listing through our provider registration and verification process. Verified providers gain enhanced control over their presence on our platform, including the ability to manage product information, respond to inquiries, and access analytics about user interest.

3.3 Request Information Updates

You may submit requests to update, correct, enhance, or modify information about your software products or services at any time. We welcome provider input to ensure accuracy and completeness of listings. To request updates, please contact us with the specific changes you would like to see.

3.4 Request Listing Removal

You may request the removal of your software, service, or company listing from our platform at any time. We respect provider preferences and will process removal requests promptly. Please contact us with your removal request, including identification of the specific listing(s) you wish to have removed.

3.5 No Payment Required

Important: Requesting updates, corrections, or removal of your listing does NOT require a paid account, subscription, or any form of payment. These rights are available to all providers free of charge. We believe in transparency and respect for provider preferences regardless of commercial relationship.

4. Information Accuracy and Quality

4.1 Our Commitment to Accuracy

We strive to maintain accurate, comprehensive, current, and high-quality information about all software products and services listed on our platform. Our team works diligently to research, verify, and update provider information on an ongoing basis.

4.2 Acknowledgment of Limitations

However, given the automated nature of our discovery and research processes, the rapidly evolving nature of software products and their features, and the dynamic technology landscape, we acknowledge that information may occasionally be incomplete, outdated, or contain inaccuracies. We do not claim perfect accuracy for all listed information.

4.3 Provider Assistance

If you identify any inaccurate, misleading, incomplete, or outdated information regarding your software product or service, we strongly encourage you to contact us promptly so we may review and update the listing accordingly. We are committed to working collaboratively with providers to ensure the accuracy and completeness of product information on our platform.

4.4 Correction Process

When reporting inaccuracies, please provide:

• Specific identification of the inaccurate information
• The correct information you would like displayed
• Supporting documentation or evidence when applicable
• Your contact information for follow-up questions

5. Our Commitment to Software and Service Providers

Our primary objective is to help users discover the full capabilities and potential of technology solutions while providing software and service providers with meaningful visibility to potential customers who are actively seeking solutions. We are committed to:

5.1 Fair Representation

• Present comprehensive, balanced, and accurate information about software products and their capabilities
• Highlight genuine strengths and features of products and services
• Maintain a fair and unbiased platform where software is evaluated based on its merits and relevance to user needs
• Avoid misleading or deceptive representations of provider offerings

5.2 Provider Support

• Facilitate meaningful connections between businesses seeking solutions and providers offering them
• Provide quality referrals and interested potential customers to providers
• Respect provider rights regarding their intellectual property and brand representation
• Respond promptly and professionally to provider inquiries, concerns, and requests
• Maintain open channels of communication with all providers

5.3 Platform Integrity

• Operate with transparency regarding our discovery and recommendation processes
• Continuously improve the quality and accuracy of our platform
• Protect provider information and maintain appropriate confidentiality
• Ensure fair treatment of all providers regardless of commercial relationship with Allerna

6. Verified Provider Accounts

6.1 Verification Process

Software and service providers may choose to claim and verify their listings through our provider verification process. Verification involves confirming your identity, company affiliation, and authority to represent the software product or service.

6.2 Benefits of Verification

Providers who claim and verify their listings gain additional benefits, including:

• Direct control over product information, features, descriptions, and pricing
• Enhanced listing visibility and premium presentation options
• Access to inquiry management and lead generation tools
• Detailed analytics and insights about user interest, searches, and engagement
• Verified badge indicating official provider presence and authenticity
• Ability to respond to user reviews and questions
• Priority support from our provider success team
• Early access to new platform features and capabilities

6.3 Voluntary Nature

Verification is entirely voluntary. Providers may continue to be listed on our platform without verification. However, verified providers have enhanced control and visibility.

7. Verified Provider Responsibilities

Software and service providers who choose to claim and verify their listings agree to:

7.1 Information Accuracy

• Provide accurate, truthful, and up-to-date information about their software products and services
• Maintain current pricing, features, specifications, and company information
• Promptly update information when material changes occur
• Not misrepresent their products, services, capabilities, or company

7.2 Professional Conduct

• Respond to inquiries from potential customers in a timely and professional manner
• Maintain professional and respectful communication with users and Allerna staff
• Honor any commitments or representations made through the platform
• Comply with all applicable laws, regulations, and industry standards

7.3 Content Rights

• Own or have appropriate rights to all content, images, and materials they submit
• Not infringe on trademarks, copyrights, or other intellectual property rights
• Ensure all submitted content is lawful and appropriate

8. Provider Content License

Verified providers retain full ownership of all content, materials, images, and information they submit to the platform. However, by submitting content, providers grant Allerna a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content for the purpose of:

• Operating and providing our Service to users
• Promoting and marketing provider products and services to potential customers
• Improving and enhancing our platform capabilities
• Creating aggregated data and insights (in anonymized form)

This license terminates when you remove your content or close your account, except where content has been shared with users or incorporated into aggregated data.

9. Listing Review and Approval

9.1 Editorial Control

We reserve the right to review, approve, modify, or decline all provider accounts and listings, whether automatically discovered or provider-submitted. We maintain editorial control over content displayed on our platform to ensure quality, accuracy, and appropriateness.

9.2 Grounds for Modification or Removal

We may modify, reject, suspend, or remove listings that:

• Violate these Terms or our general Terms of Service
• Contain inaccurate, misleading, or deceptive information
• Include inappropriate, offensive, or unlawful content
• Infringe on intellectual property rights of third parties
• Are otherwise not suitable for our platform
• Receive substantiated complaints from users or other providers

9.3 Notice and Appeal

We will make reasonable efforts to notify providers of significant modifications or removals and provide an opportunity to address concerns or appeal decisions when appropriate.

10. Fees and Subscriptions

While basic listing presence and the rights outlined in Section 3 are provided at no cost, we may offer optional paid subscription tiers that provide enhanced features, increased visibility, premium support, and additional capabilities. Pricing and features for paid tiers are detailed on our provider program pages.

Subscription fees, if applicable, are non-refundable except as required by law or as explicitly stated in our refund policy.

11. Term and Termination

11.1 Listing Duration

Listings discovered through our automated processes will remain on the platform unless removed at provider request or removed by us for policy violations. Verified provider accounts continue until cancelled by either party.

11.2 Provider Cancellation

Verified providers may cancel their account at any time through account settings or by contacting us. Upon cancellation, enhanced features will be removed, but basic listing information may remain unless explicitly requested to be removed.

11.3 Allerna Termination Rights

We may suspend or terminate provider accounts for violations of these terms, fraudulent activity, or other good cause. We will provide notice when practicable.

12. Changes to Provider Terms

12.1 Right to Modify

We reserve the right to modify, update, amend, or replace these Software and Service Provider Terms at any time, in our sole discretion, for any reason or no reason. Such modifications may include, but are not limited to, changes in our discovery processes, listing policies, provider rights and responsibilities, fee structures, or any other provisions contained herein.

12.2 Effective Date of Changes

Changes to these Provider Terms will become effective immediately upon posting the revised terms to this page. The "Last Updated" date at the top of this legal page will reflect the date of the most recent modifications.

12.3 Provider Responsibility

It is your responsibility as a provider to periodically review these Provider Terms to stay informed of any changes. We recommend that verified providers check this page regularly, particularly before submitting content updates or engaging in significant activities on the platform.

12.4 Continued Listing Constitutes Acceptance

Your continued listing on our platform, whether as an automatically discovered listing or as a verified provider account, following the posting of changes to these Provider Terms constitutes your acceptance of such changes. If you do not agree to the modified terms, your sole remedy is to request removal of your listing as outlined in Section 3.4.

12.5 Material Changes

While we are not obligated to provide notice of changes, we may, at our discretion, choose to communicate material changes to verified providers through available contact methods. However, the absence of such communication does not affect the validity or enforceability of the modified terms.

13. Contact Information

For questions about these Provider Terms, to exercise any of your rights, or to request updates or removals:

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our Service.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the Service to function properly. They enable core functionality such as:

• Authentication and account access
• Security features
• Session management
• Form submissions

2.2 Functional Cookies

These cookies enhance functionality and personalization:

• Remembering your preferences and settings
• Maintaining your saved tools and bookmarks
• Language and region settings
• Display preferences

2.3 Analytics Cookies

These cookies help us understand how users interact with our Service:

• Page views and navigation patterns
• Feature usage statistics
• Error tracking and diagnostics
• Performance monitoring

2.4 Performance Cookies

These cookies help us improve the performance of our Service:

• Load times and responsiveness
• Feature optimization
• A/B testing of new features

3. Third-Party Cookies

We may use third-party services that set cookies on our behalf, including:

• Authentication Services: For secure login and account management
• Analytics Providers: To understand user behavior and improve our Service
• Cloud Services: For hosting and data storage
• Email Services: For transactional and marketing communications

4. Cookie Duration

4.1 Session Cookies

Temporary cookies that are deleted when you close your browser. Used for essential functions like authentication and navigation.

4.2 Persistent Cookies

Cookies that remain on your device for a set period or until you delete them. Used for remembering your preferences and settings across sessions.

5. Managing Cookies

You can control and manage cookies in several ways:

5.1 Browser Settings

Most browsers allow you to:

• View and delete cookies
• Block all cookies
• Block third-party cookies
• Clear cookies when you close the browser

5.2 Opt-Out Tools

You can opt out of certain analytics services:

• Use browser privacy extensions
• Use "Do Not Track" browser settings
• Adjust your account settings on our platform

Note: Disabling certain cookies may affect the functionality of our Service.

6. Updates to Cookie Policy

We may update this Cookie Policy from time to time. We will notify you of significant changes through our Service or via email.

7. Contact Us

For questions about our use of cookies, contact us at:

1. General Disclaimer

The information provided through Allerna's technology discovery platform is for informational and educational purposes only. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on our platform.

2. Not Professional Advice

The recommendations, insights, and information provided on our platform do not constitute professional advice. We recommend that you:

• Conduct your own research and due diligence
• Consult with qualified professionals before making business decisions
• Verify all information independently
• Consider your specific business needs and circumstances

3. Software Recommendations

Our AI-powered recommendations are based on the information you provide and our analysis algorithms. However:

• Recommendations may not be suitable for your specific situation
• We do not guarantee that recommended software will meet your needs
• We are not responsible for your choice of software or its performance
• You are solely responsible for evaluating and selecting software solutions

4. Third-Party Content

Our platform contains information submitted by vendors and other third parties:

• We do not control or verify all third-party content
• Vendor information is provided by the vendors themselves
• We do not endorse or guarantee any third-party products or services
• User reviews and ratings reflect individual opinions
• We are not responsible for the accuracy of third-party claims

5. Vendor Relationships

Some vendors listed on our platform may have business relationships with us. However:

• We strive to provide unbiased recommendations based on your needs
• Vendor relationships do not influence our AI algorithms
• We may receive compensation from vendors for featured listings
• Sponsored content is clearly marked as such

6. No Guarantees

We do not guarantee:

• That any software will improve your business performance
• Specific results from using recommended tools
• That software pricing will remain constant
• Availability of any specific software or vendor
• That our Service will be uninterrupted or error-free

7. Platform Disclaimer and Limitations

Allerna operates solely as a technology discovery and information platform. We explicitly disclaim any and all responsibility for the following:

• No Claims to Tools: We make no claims, representations, or warranties regarding the tools, software, or services presented on our platform. All information is provided for informational purposes only.
• No Success Guarantees: We do not guarantee, warrant, or promise any level of success, performance, or results from the use of any tools, software, or services discovered through our platform.
• No Vendor Relationship Guarantees: We do not guarantee, warrant, or promise successful relationships, partnerships, or business outcomes with any vendors, service providers, or third parties you choose to engage with through our platform.
• Discovery Platform Only: We are exclusively a discovery and information platform. We do not provide, sell, or deliver the actual tools or services listed on our platform.
• User Responsibility: All decisions regarding tool selection, vendor engagement, and business implementation are solely your responsibility. You assume all risks associated with such decisions.

Contact for Concerns: If you have any concerns, questions, or issues regarding tools, vendors, or services discovered through our platform, please contact us immediately. We are committed to addressing legitimate concerns and improving our platform based on user feedback.

8. External Links

Our platform contains links to external websites and vendor sites:

• We have no control over external websites
• We are not responsible for content on external sites
• Links do not imply endorsement
• Use external links at your own risk

9. Business Analysis

Our AI-powered business analysis tools provide insights based on the information you provide:

• Analysis results are automated and may not be comprehensive
• We do not guarantee accuracy of AI-generated insights
• Analysis is not a substitute for professional business consulting
• You should verify all analysis results independently

10. Limitation of Liability

To the maximum extent permitted by law, Allerna shall not be liable for any:

• Direct or indirect damages arising from use of our Service
• Losses resulting from reliance on information provided
• Damages from software purchases or implementations
• Issues arising from vendor relationships
• Interruptions or errors in our Service

11. Changes to Disclaimer

We reserve the right to modify this Disclaimer at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service constitutes acceptance of any changes.

12. Contact Us

If you have questions about this Disclaimer, contact us at:

1. Purpose

This Acceptable Use Policy outlines the rules and guidelines for using Allerna's technology discovery platform. By using our Service, you agree to comply with this policy. Violation may result in suspension or termination of your account.

2. Permitted Uses

You may use our Service to:

• Discover and evaluate technology solutions for legitimate business purposes
• Conduct business analysis and receive AI-powered recommendations
• Compare and research software products
• Save and organize technology recommendations
• Contact vendors for legitimate business inquiries
• Share feedback and reviews based on genuine experiences
• Access support and help resources

3. Prohibited Activities

You may not use our Service to:

3.1 Illegal Activities

• Violate any applicable laws or regulations
• Engage in fraudulent activities
• Infringe on intellectual property rights
• Violate privacy or data protection laws

3.2 Harmful Content

• Post offensive, abusive, or discriminatory content
• Harass, threaten, or intimidate others
• Share malicious software or code
• Distribute spam or unsolicited communications

3.3 Platform Abuse

• Attempt to gain unauthorized access to accounts or systems
• Scrape, crawl, or systematically collect data
• Reverse engineer or decompile our software
• Interfere with platform performance or security
• Use automated tools or bots without permission
• Bypass rate limits or security measures

3.4 False Information

• Submit false or misleading information
• Impersonate another person or organization
• Post fake reviews or ratings
• Misrepresent your identity or affiliation

3.5 Competitive Intelligence

• Use the Service to build a competing platform
• Systematically extract data for competitive purposes
• Copy our design, features, or algorithms

4. Vendor-Specific Guidelines

If you're a vendor, you must additionally:

4.1 Accurate Information

• Provide truthful and accurate product information
• Keep pricing and features up to date
• Disclose all material limitations or requirements
• Honor advertised pricing and terms

4.2 Professional Conduct

• Respond to inquiries professionally and promptly
• Not post fake reviews or manipulate ratings
• Not disparage competitors unfairly
• Respect user privacy and data

4.3 Content Ownership

• Only submit content you own or have rights to use
• Not infringe on trademarks or copyrights
• Comply with all applicable advertising regulations

5. User-Generated Content

When posting reviews, feedback, or other content:

• Base reviews on genuine experiences
• Be respectful and constructive
• Disclose any conflicts of interest
• Don't post promotional content without disclosure
• Respect others' privacy

6. Security Requirements

You must:

• Maintain the confidentiality of your account credentials
• Use strong, unique passwords
• Not share your account with others
• Notify us immediately of any security breach
• Log out after using shared devices

7. Reporting Violations

If you become aware of any violations of this policy, please report them to us at:

• Contact us with details about the violation
• Include detailed information about the violation
• Provide evidence if available

8. Enforcement

We reserve the right to:

• Investigate violations of this policy
• Remove content that violates this policy
• Suspend or terminate accounts for violations
• Report illegal activities to law enforcement
• Take legal action for serious violations

9. Changes to This Policy

We may update this Acceptable Use Policy from time to time. We will notify you of material changes through our Service or via email. Continued use after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this policy, contact us at:

1. Our Commitment

Allerna is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

2. Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

3. Accessibility Features

Our platform includes the following accessibility features:

3.1 Navigation

• Keyboard navigation support throughout the platform
• Skip navigation links to main content
• Consistent navigation structure across pages
• Clear focus indicators for interactive elements
• Logical heading hierarchy for screen readers

3.2 Content

• Alternative text for images and icons
• Clear and readable fonts
• Sufficient color contrast ratios
• Text resizing without loss of functionality
• Descriptive link text

3.3 Forms and Interactions

• Clearly labeled form fields
• Error identification and suggestions
• Accessible date pickers and dropdowns
• Time-out warnings and extensions
• ARIA labels for dynamic content

3.4 Multimedia

• Captions for video content where applicable
• Transcripts for audio content
• Controls for animations and auto-playing content

4. Assistive Technologies

Our platform is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Alternative input devices
• Browser accessibility features

5. Known Limitations

Despite our best efforts, there may be some limitations. We are actively working to address:

• Some third-party content that may not be fully accessible
• Legacy features being updated to meet current standards
• Complex visualizations and charts

If you encounter any accessibility barriers, please let us know so we can address them.

6. Testing and Evaluation

We regularly test our platform for accessibility:

• Automated accessibility scanning tools
• Manual testing with assistive technologies
• User feedback from people with disabilities
• Regular accessibility audits
• Ongoing staff training on accessibility best practices

7. Third-Party Content

Some content on our platform is provided by third-party vendors. While we encourage all vendors to provide accessible content, we cannot guarantee the accessibility of all third-party materials. We will work with vendors to improve accessibility when issues are identified.

8. Feedback and Contact

We welcome your feedback on the accessibility of our platform. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 business days.

9. Continuous Improvement

Accessibility is an ongoing effort. We are committed to:

• Regularly reviewing and improving our accessibility practices
• Training our team on accessibility best practices
• Incorporating accessibility into our design and development process
• Staying current with accessibility standards and guidelines
• Engaging with the disability community for feedback

10. Formal Complaints

If you're not satisfied with our response to your accessibility concern, you may:

• Request escalation to our management team
• File a formal complaint with our customer service team
• Contact relevant regulatory authorities in your jurisdiction

11. Updates to This Statement

We review and update this Accessibility Statement periodically to reflect our ongoing commitment to accessibility and any changes to our platform.

Last Reviewed: October 7, 2025